SmallBizGenius Analysis
2Modern receives overwhelmingly negative reviews regarding shipping delays, poor customer service, and problematic return policies. While the website may appear appealing, customers frequently report issues with order fulfillment and responsiveness.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery Issues
1.5/10Numerous customers report significant delays in shipping, often exceeding advertised timelines, and lack of communication regarding order status. Many reviewers mention orders taking weeks or months to arrive, with some never arriving at all, despite being listed as 'in stock'.
40 reviews mention thisCustomer Service Problems
2.0/10Many reviewers express frustration with 2Modern's customer service, citing unresponsiveness, difficulty reaching representatives, and unhelpful or misleading information. Customers report issues with unanswered emails, unreturned calls, and representatives providing conflicting information about order status and return procedures.
35 reviews mention thisReturn Policy Issues
1.0/10A significant number of customers complain about 2Modern's return policy, citing high restocking fees (often 15%), deductions for original 'free' shipping costs, and the requirement to pay for return shipping. Some reviewers also mention difficulty initiating returns and receiving refunds, even for damaged or incorrect items.
30 reviews mention thisProduct Quality & Damages
3.0/10Several customers report receiving damaged or defective products, and express dissatisfaction with 2Modern's handling of these issues. Some reviewers mention difficulties obtaining replacements or refunds for damaged items.
10 reviews mention thisPros & Cons
What Customers Love
"Great selection of modern furniture and lighting!"
"I’ve only ordered smaller items, and everything arrived without any issues."
"I had really good luck with them. The shipment was delayed a little bit, but they responded to email right away and sent me tracking information."
Common Complaints
"Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation."
"This company should not be in business. I’ve been trying to start a return on an item and they won’t return my calls or my emails to begin the process Very unprofessional…..beware and don’t shop here"
"Their return policy is unorthodox, illogical and downright sneaky. I purchased an overpriced desk clock for $90...A lack of good faith and a sneaky process has left me on the outside without my $90."
"My order arrived damaged (not from the carrier, just a defective product) it was incredibly expensive but I thought it was worth it."
"Advertises "ships in 1-2 business days" on the product listing page and more than a week later tells me this a made to order item with an as-yet unknown ship date."
Common Questions About 2modern
Answers derived from customer review patterns
Is 2Modern legit and trustworthy?
Based on the analyzed reviews, the consensus is that 2Modern is not a trustworthy retailer. Many customers report issues with shipping delays, poor customer service, and problematic return policies. Several reviewers describe the company as a 'fraud' or 'scam,' citing instances of orders being canceled after payment, items not being shipped despite being listed as 'in stock,' and difficulty obtaining refunds. While some customers may have positive experiences, the overwhelming number of negative reviews suggests a significant risk when ordering from 2Modern.
Based on 45 reviewsDoes 2Modern have good customer service?
The reviews indicate that 2Modern's customer service is generally poor. Customers frequently report difficulty reaching customer service representatives, either by phone or email. When customers do manage to connect with customer service, they often describe the representatives as unhelpful, unresponsive, or providing inaccurate information. Many reviewers mention that their issues were not resolved, and some even accuse customer service of being deliberately obstructive.
Based on 35 reviewsIs 2Modern worth it for small business?
Given the negative reviews, 2Modern is not recommended for small businesses. The reported issues with shipping delays, poor customer service, and problematic return policies could lead to significant disruptions and frustrations for small business owners. The risk of receiving damaged or incorrect items, coupled with the difficulty in resolving these issues, makes 2Modern an unreliable supplier for businesses that need timely and dependable service.
Based on 50 reviewsWhat is 2Modern's return policy like?
2Modern's return policy is a major source of customer dissatisfaction. Customers report that the return process is complex and costly, with high restocking fees (typically 15%) and the deduction of original shipping costs from refunds, even if the item was advertised with 'free shipping'. Additionally, customers are often responsible for paying return shipping costs, which can be substantial, especially for larger items. Many reviewers describe the return policy as 'sneaky' or 'deceptive,' and warn others to carefully review the terms before making a purchase.
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